Effective October 1, 2026
Okowil Luxury Chauffeur is operated by Okowil Solutions Inc., a company based in Ottawa, Ontario. These terms apply when you use this website or book a trip with us. By sending a booking request you agree to them.
1. Bookings
- A request made on this website is not a confirmed booking. Your booking is confirmed only when we confirm it to you by email, text or phone.
- Service is available on Saturdays and Sundays.
- Trips must be reserved at least 2 hours before the pickup time, as the City of Ottawa requires for limousine service. We cannot accept street hails.
- Trips start in Ottawa. We may decline a request if we are not available.
- You must give accurate pickup, destination and contact details.
2. Prices
- Rides within Ottawa are $100 per hour, with a 90-minute minimum, then billed in 15-minute steps. Airport and city-to-city trips are $2.00 per kilometre. HST of 13% is added to every fare.
- The minimum fare is $75 for the first 90 minutes and $12.50 for each further 15 minutes, which follows the City of Ottawa minimum.
- On trips priced by distance, a same-day return is charged for the distance both ways.
- A one-way trip priced by distance is charged for the distance one way, plus 50% of the return distance, because the driver returns to Ottawa empty.
- Tolls, parking and gratuity are extra.
- The amount shown on the website is an estimate. We confirm the final price when we confirm your booking.
- If you ask for extra stops, waiting time or a change of route during the trip, we will tell you the added cost before we go ahead.
3. Payment
We will tell you how and when to pay when we confirm your booking. You pay nothing before your booking is confirmed.
4. Cancellations and refunds
Cancellations and refunds are covered by our Refund and Cancellation Policy, which forms part of these terms.
5. During the trip
- All passengers must wear a seat belt.
- Smoking, vaping, illegal substances and open alcohol are not allowed in the vehicle.
- Tell us in advance if a child who needs a car seat is travelling.
- The number of passengers cannot be more than the number booked, and never more than the vehicle seats.
- The driver may refuse or end a trip if a passenger behaves in a way that is unsafe, abusive or against the law. No refund is given in that case.
- You are responsible for the cost of repairing or cleaning any damage that you or your guests cause to the vehicle.
6. Belongings
You are responsible for your luggage and personal items. After each trip the driver checks the vehicle, and we make reasonable efforts to return anything left behind.
7. Delays
We plan every trip to arrive on time, but weather, traffic, road closures and other events outside our control can cause delays. Please allow extra time for flights, trains and events. We are not responsible for losses caused by delays outside our control.
8. Our responsibility to you
To the extent the law allows, our total liability for any claim about a trip is limited to the amount you paid for that trip. Nothing in these terms limits any right you have under the Ontario Consumer Protection Act, 2002, or any other right that cannot be waived by law.
9. Your information
We handle your personal information as set out in our Privacy Policy.
10. Governing law
These terms are governed by the laws of Ontario and the laws of Canada that apply in Ontario.
11. Changes
We may update these terms. The terms in place when your booking is confirmed apply to that booking.
12. Contact
Okowil Solutions Inc., Ottawa, Ontario. Email info@okowil.com, call 613-795-3729, or use the contact page.