Effective October 1, 2026
Okowil Luxury Chauffeur is operated by Okowil Solutions Inc., a company based in Ottawa, Ontario. This policy explains how to cancel a booking and when you receive a refund. It follows the Ontario Consumer Protection Act, 2002. The City of Ottawa does not set refund rules for limousine service.
Before your booking is confirmed
A request made on the website costs nothing. You can withdraw it at any time before we confirm it.
If you cancel a confirmed booking
- 24 hours or more before pickup: full refund of any amount you have paid.
- Less than 24 hours before pickup, or if you are not at the pickup address: amounts already paid are not refunded.
To cancel, reply to your confirmation email, email info@okowil.com or call 613-795-3729, and include your booking reference.
If we cancel
If we have to cancel because of severe weather, a vehicle problem, illness or another reason, you can choose a full refund or a new date.
Your rights under Ontario law
- We will send you a written copy of your booking agreement by email within 15 days of confirming it.
- If we did not give you the required details before you booked, you may cancel within 7 days after you receive your copy. If we do not send you a copy, you may cancel within 30 days of the booking.
- If we do not begin the service within 30 days after the agreed date, you may cancel at any time before the service begins.
- If we charge you more than the price in your agreement, you may ask for the difference back.
These rights apply in addition to the cancellation terms above. Nothing in this policy limits your rights under the Consumer Protection Act, 2002.
How refunds are paid
We pay refunds within 15 days of your cancellation, using the same payment method you used.
Questions
Email info@okowil.com, call 613-795-3729, or use the contact page. You can also contact Consumer Protection Ontario at ontario.ca/consumerprotection.