Last updated: October 21, 2026
This policy explains when you can get your money back for online courses and cohort training bought from Okowil Solutions Inc. on okowil.com. Career coaching is offered separately on williamsokoro.com under its own refund policy. It forms part of the Terms of Service. All amounts are in Canadian dollars.
Online courses
You can ask for a full refund of a course within 7 days of purchase, as long as you have opened no more than 2 lessons in that course.
- After 7 days, or once you have opened more than 2 lessons, the course is not refundable.
- Each course is refunded on its own. A refund for one course does not affect your access to others.
- When a course is refunded, your access to it ends.
- Free courses, such as the free PowerShell sample, cost nothing, so there is nothing to refund.
Cohort training
This covers the Microsoft Premium Training and any other cohort program. The group is small, so a place cannot be offered to someone else at short notice. That is why refunds depend on when each cohort starts.
- One cohort: full refund if you ask at least 7 days before that cohort’s first session. After that, it is not refundable.
- Both cohorts, before Cohort 1: full refund if you ask at least 7 days before Cohort 1’s first session.
- Both cohorts, after Cohort 1 has started: you can drop Cohort 2 if you ask at least 7 days before its first session. If you paid in full, you get CA$597 back. If you are paying in instalments, your remaining instalments are adjusted so that you pay CA$597 less in total; if you have already paid more than the bundle price minus CA$597, the difference is refunded. Tier extras that you have already received are not refunded.
- Fewer than 7 days before a cohort starts, or once it has started: that cohort is not refundable, and missed sessions are not refunded.
- If we cancel a cohort: everyone enrolled in it gets a full refund for that cohort, or can move to the next one if they prefer.
How to ask for a refund
Email info@okowil.com from the address you used to buy, and tell us what you bought and the date. We will reply within 2 business days.
Approved refunds are sent back to the card, PayPal account or other method you paid with, including any GST/HST charged, within 10 business days.
Your legal rights
Nothing in this policy limits any rights you have under the consumer protection laws that apply to you, including those of the province you live in.